Maintenance has been completed.
We will be performing server upgrades and apply security patches to some of our reseller servers tonight. Servers will require a reboot, so all websites and email hosted on the servers will be temporarily be unavailable while rebooting. We estimate downtime of no more than 10-15 mins.
We have resolved the issue. We apologise for any inconvenience caused.
RS2-JHB is currently unresponsive. We are investigating the cause with the highest priority.
We will be rebooting all shared hosting servers to apply security updates. Estimated downtime is 15 minutes per server.
We are currently investigating an issue on DA-JHB4 where websites and emails are not accessible. Our engineers are working on this with the highest priority.
We apologise for the inconvenience caused.
Update 03:24 - All accounts have been restored. Please contact support@web-guru.co.za if you don't have access to your website/email then we will investigate. We would like to thank everyone for your patience. An incident report will be sent out to all affected customers shortly.
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Update 02:06 - The restore process is 99% complete. We are currently scanning for missed accounts and are busy restoring those manually.
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Update 00:20 - We are currently finalising the restore of the last couple of accounts on this server.
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Update 22:30 - 90% of all accounts on the server have been restored and should now be online.
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Update 20:50 - 80% of all accounts on the server have been restored and should now be online. ETA for the remaining accounts on the server is 2-3 hours.
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Update 19:42 - 70% of all accounts on the server have been restored and should now be online.
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Update 18:36 - 60% of all accounts on the server have been restored and should now be online.
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Update 17:37 - 50% of all accounts on the server have been restored and should now be online.
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Update 16:50 - 40% of all accounts on the server have been restored and should be online.
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Update 16:16 - More accounts are coming back online. All accounts are queued for restore. Thank you for your patience while this process completes.
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Update 15:12 - Restore process still running. Smaller accounts starting to come back online. Larger accounts will take some more time to restore.
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Update 14:25 - Account restores in progress. Websites & email will start coming online as they are restored back to the server. Please note that larger accounts will take a bit longer to restore. We will post another update once restores are complete.
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Update 13:49 - Reindexing is complete. We will now start the restore process back to the server.
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Update 12:35 - Data restore is still in progress. Once this process is complete, the re-indexing of data will start (tranfer all files into the correct directories). We thank you for your patience while this process runs and will post progress updates regularly.
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Update 11:35 - Data restore still in progress. ETR 1 hour
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Update 10:27 - Data restore still in progress. ETR 2 hours
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Update 9:23 - During routine server maintenance, some sectors on the primary data drive was corrupted. Our engineers are currently restoring the data from a remote replica of the drive. Due to the size of the data, this process will take some time to complete. ETR 3 hours. We will keep posting updates here.
We sincerely apologise for the the inconvenience caused and thank you for your patience.
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Update 8:47 - Our engineers have identified the issue and are working to resolve it ASAP.
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Update: Maintenance completed. All services back up and running.
Update: Maintenance started. Servers being shut down.
A cooling fan in one of our host servers has failed and needs to be replaced. The following servers will be affected by the planned downtime.
- ent-jhb (business hosting)
- waf-jhb (web application firewall)
- relay-jhb (cPanel mail exchanger)
All services (web, email etc.) will be unavailable during the maintenance period. Downtime should not exceed 30-40 minutes.
We are aware of an outage on the following server where some websites are not loading: cms-cpt1.web-guru.co.za
This is currently being investigated, we will have an update shortly.
UPDATE: The issue has been resolved
There was a critical power outage at the Johannesburg data center where our managed cPanel VPS's are hosted. Customers on our managed VPS servers will not be able to access their websites/email.
UPDATE 6:00
Power was restored and data center engineers are currently booting the servers back up.
UPDATE 07:10
Data center technicians are still booting up servers (staggered). It is taking longer than expected due to the scale of the outage. We will update this page once we have any further updates.
UPDATE 7:45
All services have been restored.
