06:30 - The migration was completed successfully, and all services are now fully accessible. Thank you for your patience and understanding during this process.
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05:00 - We have started the migration
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We’re moving shared hosting servers to our brand-new, upgraded infrastructure. Websites and email on the affected server will be unavailable during the maintenance window. We’ll update this page during the maintenance and confirm once complete.
06:00 - The migration was completed successfully, and all services are now fully accessible. Thank you for your patience and understanding during this process.
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05:00 - We have started the migration.
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We are rescheduling the migration to our brand-new, upgraded infrastructure. Multiple test runs have completed in under an hour, but we are keeping a two-hour window to be safe while traffic is minimal. Websites and email will be temporarily unavailable during the migration.
We will post updates here during the window and confirm once everything is back online.
Estimated Downtime: Up to 2 hours, likely less
Affected Server: rs2-jhb
We attempted to complete tonight’s scheduled migration, but after running for two hours, it became clear that the process would not finish within the planned maintenance window. To avoid extended downtime, we’ve aborted the migration and will reschedule it for a later date.
All services are back up and running as normal.
We’ll post a new maintenance schedule once the updated migration plan is confirmed.
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19:00 - Migration Started. Services will be unavailable for the duration of the migration
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We’re performing planned maintenance tonight as we move your services over to our brand-new, upgraded infrastructure. This upgrade will improve overall performance, stability, and reliability across our hosting platform.
Affected Server:
- rs2-jhb.host-za.co.za
Estimated Downtime:
- Approximately 2 hours
We’ll update this page as soon as the migration is complete.
Thank you for your patience and understanding while we make these improvements.
Update: The server maintenance has been completed.
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Please note that we will be performing scheduled maintenance on tonight at 7:00 PM to complete important security updates.
During this time, all services hosted on this server will be temporarily unavailable for approximately 10–15 minutes.
We appreciate your understanding and patience as we carry out this essential maintenance to ensure the continued security and stability of our services.
If you have any questions, please don’t hesitate to reach out to our support team.
Update: The server maintenance has been completed.
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Please note that we will be performing scheduled maintenance on tonight at 7:00 PM to complete important security updates.
During this time, all services hosted on this server will be temporarily unavailable for approximately 10–15 minutes.
We appreciate your understanding and patience as we carry out this essential maintenance to ensure the continued security and stability of our services.
If you have any questions, please don’t hesitate to reach out to our support team.
The earlier connectivity issue affecting our Cape Town data centre has been resolved. All services are now fully operational.
Our team will continue to monitor performance closely to ensure stability. We appreciate your patience and understanding during this time.
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UPDATE: 16:40
Most services have been restored following an earlier outage. However, websites using Cloudflare may still experience intermittent connectivity issues. Our engineers are actively working to resolve this and ensure full stability.
We appreciate your patience and apologise for the inconvenience.
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UPDATE: 15:15
We experienced an outage in our CPT1 data centre due to an issue with our primary Internet Protocol Transit (IPT) provider. Connectivity has been rerouted through our backup IPT provider, and services are now stabilising.
Current Status:
- Outbound connectivity is operational; however, intermittent connectivity may still occur while we optimise the failover.
- Our team is actively working with the primary provider to resolve the issue and prevent future occurrences.
We sincerely apologise for the inconvenience and appreciate your patience as we work to restore full stability.
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We are currently experiencing intermittent network connectivity issues affecting some websites and email services. Our team is actively investigating the root cause and working with our data centre provider to resolve this issue as quickly as possible.
We understand the importance of uptime and apologise for any inconvenience caused. Updates will be provided as soon as more information becomes available.
Thank you for your patience and understanding.
Maintenance has been completed.
We will be performing server upgrades and apply security patches to some of our reseller servers tonight. Servers will require a reboot, so all websites and email hosted on the servers will be temporarily be unavailable while rebooting. We estimate downtime of no more than 10-15 mins.
We have resolved the issue. We apologise for any inconvenience caused.
RS2-JHB is currently unresponsive. We are investigating the cause with the highest priority.
We will be rebooting all shared hosting servers to apply security updates. Estimated downtime is 15 minutes per server.
We are currently investigating an issue on DA-JHB4 where websites and emails are not accessible. Our engineers are working on this with the highest priority.
We apologise for the inconvenience caused.
Update 03:24 - All accounts have been restored. Please contact support@web-guru.co.za if you don't have access to your website/email then we will investigate. We would like to thank everyone for your patience. An incident report will be sent out to all affected customers shortly.
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Update 02:06 - The restore process is 99% complete. We are currently scanning for missed accounts and are busy restoring those manually.
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Update 00:20 - We are currently finalising the restore of the last couple of accounts on this server.
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Update 22:30 - 90% of all accounts on the server have been restored and should now be online.
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Update 20:50 - 80% of all accounts on the server have been restored and should now be online. ETA for the remaining accounts on the server is 2-3 hours.
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Update 19:42 - 70% of all accounts on the server have been restored and should now be online.
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Update 18:36 - 60% of all accounts on the server have been restored and should now be online.
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Update 17:37 - 50% of all accounts on the server have been restored and should now be online.
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Update 16:50 - 40% of all accounts on the server have been restored and should be online.
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Update 16:16 - More accounts are coming back online. All accounts are queued for restore. Thank you for your patience while this process completes.
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Update 15:12 - Restore process still running. Smaller accounts starting to come back online. Larger accounts will take some more time to restore.
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Update 14:25 - Account restores in progress. Websites & email will start coming online as they are restored back to the server. Please note that larger accounts will take a bit longer to restore. We will post another update once restores are complete.
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Update 13:49 - Reindexing is complete. We will now start the restore process back to the server.
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Update 12:35 - Data restore is still in progress. Once this process is complete, the re-indexing of data will start (tranfer all files into the correct directories). We thank you for your patience while this process runs and will post progress updates regularly.
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Update 11:35 - Data restore still in progress. ETR 1 hour
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Update 10:27 - Data restore still in progress. ETR 2 hours
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Update 9:23 - During routine server maintenance, some sectors on the primary data drive was corrupted. Our engineers are currently restoring the data from a remote replica of the drive. Due to the size of the data, this process will take some time to complete. ETR 3 hours. We will keep posting updates here.
We sincerely apologise for the the inconvenience caused and thank you for your patience.
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Update 8:47 - Our engineers have identified the issue and are working to resolve it ASAP.
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Update: Maintenance completed. All services back up and running.
Update: Maintenance started. Servers being shut down.
A cooling fan in one of our host servers has failed and needs to be replaced. The following servers will be affected by the planned downtime.
- ent-jhb (business hosting)
- waf-jhb (web application firewall)
- relay-jhb (cPanel mail exchanger)
All services (web, email etc.) will be unavailable during the maintenance period. Downtime should not exceed 30-40 minutes.
We are aware of an outage on the following server where some websites are not loading: cms-cpt1.web-guru.co.za
This is currently being investigated, we will have an update shortly.
UPDATE: The issue has been resolved
There was a critical power outage at the Johannesburg data center where our managed cPanel VPS's are hosted. Customers on our managed VPS servers will not be able to access their websites/email.
UPDATE 6:00
Power was restored and data center engineers are currently booting the servers back up.
UPDATE 07:10
Data center technicians are still booting up servers (staggered). It is taking longer than expected due to the scale of the outage. We will update this page once we have any further updates.
UPDATE 7:45
All services have been restored.
